Privacy Policy

What Information We Collect

When you reach out to us or use our website, we might collect a few basics - your name, email, phone number, and whatever project details you decide to share. If you're filling out a consultation request, we'll ask about your project scope, budget range, and timeline preferences.

Our website also picks up some technical stuff automatically - IP addresses, browser types, and how you navigate through our pages. Nothing creepy, just standard analytics to help us understand what works and what doesn't. We use cookies too, mainly for keeping the site functional and remembering your preferences if you've visited before.

How We Use Your Info

Pretty straightforward, really. We use your contact details to respond to your inquiries, schedule consultations, and send project updates if we're working together. Your project information helps us understand what you're looking for and prepare relevant proposals.

The technical data helps us improve the website experience - figuring out which pages people actually read, where they're getting stuck, and what devices they're using. Sometimes we'll send newsletters or updates about our recent projects, but you can opt out of those anytime without affecting our professional relationship.

Who Gets Access

Your information stays within our studio team who need it to work on your project or respond to your inquiry. That's our architects, designers, and administrative staff. We're a tight-knit group here at 1247 Queen Street West, so your data isn't floating around some massive corporate database.

There are a few exceptions where we might need to share limited info - with contractors or consultants working on your project (only with your approval), legal or regulatory authorities if required by Canadian law, or our trusted service providers like email hosting or accounting software. These partners are contractually obligated to protect your data just as we do.

Data Security & Storage

We store your information on secure Canadian servers with encryption and regular backups. Physical documents are kept in locked cabinets at our Toronto studio, and digital files are password-protected with restricted access. It's not Fort Knox, but we take reasonable precautions to keep everything safe.

How long do we keep stuff? Active project files stay accessible for the project duration plus seven years - that's standard practice in architecture for liability and warranty purposes. Inquiry forms and consultation requests that don't lead to projects are typically purged after two years. If you want us to delete your info sooner, just ask.

Your Rights & Choices

Under Canadian privacy laws (PIPEDA, specifically), you've got several rights when it comes to your personal information:

• Access: You can request copies of what we have on file about you
• Correction: If something's wrong or outdated, let us know and we'll fix it
• Deletion: Ask us to remove your info (with some exceptions for legal obligations)
• Opt-out: Unsubscribe from marketing emails or newsletters anytime
• Objection: Tell us if you're uncomfortable with how we're using your data

Just shoot us an email at studio@ignisvalquinth.info with your request. We'll respond within 30 days, usually much faster.

Cookies & Tracking

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These are small files that help the website remember you and work properly. Some are essential (like keeping you logged in if you're accessing a project portal), while others help us understand traffic patterns through Google Analytics.

You can disable cookies through your browser settings, though some features might not work as smoothly. We don't use aggressive tracking or follow you around the internet with retargeting ads - that's not really our style.

Third-Party Links

Our website might link to other sites - supplier catalogs, industry resources, social media profiles, that sort of thing. Once you click through, you're on their turf and their privacy policies apply. We can't control what they do, so it's worth checking their policies if you're concerned.

Updates to This Policy

We might tweak this policy occasionally as our practices evolve or regulations change. When we do, we'll update the date at the top and post the revised version here. For major changes, we'll send a heads-up email to active clients. Nothing sneaky - just keeping things current and compliant.